Baptist Health’s clinics have been honored by NRC Health with the 2024 Excellence in Patient Experience - Medical Group Award, recognizing the top-performing hospitals and health systems in the nation for their excellence in delivering outstanding patient experiences across the continuum of care.
Winners have demonstrated an exceptional commitment to improving the care experience, earning top satisfaction ratings from patients and their families. Baptist Health’s clinics were selected for this first place ranking in the medical group category. Winners are annually selected based on receipt of exceptional real-time patient feedback Net Promoter Score (NPS) scores.
“We are honored to be recognized for our ongoing commitment to quality, compassionate care that Arkansans have trusted Baptist Health to deliver for more than a century,” said Will Rusher, vice president of Practice Plus and CEO of Arkansas Health Group. “This achievement would not be possible without the support of our caregivers who make patient experience a top priority day in and day out.”