HJAR May/Jun 2024

HEALTHCARE JOURNAL OF ARKANSAS I  MAY / JUN 2024 35 Amber El-Amin Public Information Coordinator for Medicaid Arkansas Department of Human Services “Because it’s always available and accessible by computer or smartphone, Access Arkansas makes it more convenient for beneficiaries to manage benefits on their schedule and gives them a one-stop shop to update and change information quickly and easily.” authorized representative for someone who gets benefits, they will learn how to link the online account they created to the person’s case number to get those benefits. DHS has recently launched a new way to reach out to the eligibility team to ask a ques- tion about a case or application. This new feature is called Access Anywhere, and it’s available by visiting ar.gov/accessanywhere. Since DHS workers in offices across the state can access a client’s case and give the assistance they need, beneficiaries no longer have to wait on hold if they have questions about their SNAP, Medicaid, or TEAbenefits. WithAccess Anywhere, beneficiaries can fill out a short form, and a representative from the DHS Division of County Operations will contact them to help answer any questions regarding their Medicaid, SNAP, or TEA benefits. n Amber El-Amin is the public information coordinator for Medicaid at the Arkansas Department of Human Services. El-Amin graduated from the University of Arkansas at Little Rock with a bachelor’s in strategic communication with an emphasis on public relations, and she has been with DHS since February 2022. In her role with DHS, she strives to inform and help the public understand all aspects of Medicaid.