HJAR Sep/Oct 2023

54 SEP / OCT 2023 I  HEALTHCARE JOURNAL OF ARKANSAS NURSING Effective negotiation strategies include factual statements, active listening, and keeping an open mind. Direct the conver- sation around truth and fact rather than opinion or emotional responses. Taylor promotes the ability to listen actively as one of your best tools of communication. 9 Listening carefully and with intention of hearing, rather than listening for rebuttal, changes the way others view a leader’s experience at conflict resolution. Keeping an open mind demonstrates flexibility and empathy to the other party. Most charge nurses very rarely receive feedback re- garding their leadership other than once a year with evaluations. 10,11 Constructive feedback is an excellent tool to commu- nicate with a novice nurse in a new posi- tion about the individual performance as a leader. Practicing a culture of construc- tive feedback should be modeled by nurse leaders. Destructive negotiation strategies in- clude avoidance, manipulation tactics, ridicule, intimidation, and arguing. These behaviors have no benefits to improving communication or conflict. Nurse leaders should identify destructive tactics and set boundaries at the beginning of the conver- sation that professional communication is required. Negotiation closure and fol- low-up include restating the final decision and hopefully ending on mutually agree- able terms. n REFERENCES 1 Grossman, S.C.; Valiga, T.M. The New Leadership Challenge. (6th ed.). F.A. Davis, 2021 2 American Association of Colleges of Nursing. The Essentials: Competencies for Professional Nursing Education. April 6, 2021. https://www. aacnnursing.org/Portals/0/PDFs/Publications/ Essentials-2021.pdf 3 American Nurses Association. Code of Ethics for Nurses with Interpretive Statements. January 2015. 4 Cherry, B.; Jacob, S.R. Contemporary Nursing Issues, Trends, & Management (8th ed.). Elsevier/ Mosby, 2019. 5 Buffalmano, L. “The Four Communication Styles: Description & Examples.” Accessed July 2023. https://thepowermoves.com/communica- tion-styles/ 6 Huston, C.J. Just The Facts Textbook Key Facts: Study guide for Leadership Roles and Manage- ment Functions in Nursing: Theory and Applica- tion (8th ed.). Lippincott, 2015. 7 Butts, J.B.; Rich, K.L. Philosophies and Theories for Advanced Nursing Practice. (3rd ed.). Jones & Bartlett Learning, 2017. 8 Marquis, B.L.; Huston, C. Leadership Roles and Management Functions in Nursing: Theory and Applications (10th ed.). Wolters Kluwer, 2017. 9 Taylor, C. Nurse Power: Secret Skills That Pro- duce Leadership Success. Outskirts Press, Inc., 2016. 10 Sherman, R.O. The Nuts and Bolts of Nursing Leadership: Your Toolkit for Success. Rose O. Sherman, 2021. 11 Sherman, R.O. & Cohn, T.M. “Benefits of feed- back for nurse leaders.” American Nurse Jour- nal 16, no. 5 (May 2021). https://www.myamer - icannurse.com/wp-content/uploads/2021/04/ an5-Feedback-421.pdf Carolyn E. Hunter Layne is an assistant professor for the University of Arkansas Little Rock School of Nursing. She has worked in the nursing profession for over 40 years. She received an MSN, MBA, and MSE from Harding University. Her work experienc- es include staff development, family practice nurs- ing, consultation for wound care centers regionally, and nurse manager for a pregnancy center. She has been in various settings to develop staff de- velopment programs that include preparing for JCAHO and state health as well as initial orienta- tion for onboarding new hires and annual review updates, leadership and management modules for clinical coordinators in the wound care setting, and she served as an ethics trainer for a national organization in the hospital setting. She served as the facilitator for ethics training: train the trainer, customer satisfaction, recruitment, and retention initiative and CME coordinator for physicians. She developed two wound care centers, one with hy- perbaric oxygen therapy. She also developed an American Diabetes Association-recognized diabe- tes program to include a diabetes support group. At present, she is engaged in being the course co- ordinator or support faculty for health assessment, professional roles in nursing, wellness promotion and ethics, legalities and advocacy. Lindsey Baertlein is an assistant professor at the Uni- versity ofArkansas Little Rock School of Nursing.With 18 years in the nursing profession,her background is in women’s health and nursing education.She holds certifications fromNCC inmaternal-newborn nursing and NLN as a certified nurse educator. Community service includes participation in local public school immunization clinics. Baertlein earned an ADN and BSN at the UA Little Rock, MSN in Nurse Education from Chamberlain College of Nursing, and is a PhD candidate enrolled at WilliamCarey University. Listening carefully and with intention of hearing, rather than listening for rebuttal, changes the way others view a leader’s experience at conflict resolution.