HJAR Sep/Oct 2023

52 SEP / OCT 2023 I  HEALTHCARE JOURNAL OF ARKANSAS NURSING COLUMN NURSING HISTORICALLY, one of the most common results of change is the creation of conflict. In the healthcare sector, conflict is often viewed as a negative attribute. 1 As a result, misunderstandings, disagreements, and failures to communicate occur. If a situa- tion results in stress, competition, or op- positional behaviors, the result is conflict. However, a positive outcome of conflict is growth and improved communication. Leading nursing organizations globally recognize the importance of communica- Conflict Resolution: The Soft Skills for Nurses Carolyn Hunter-Layne, MSN, MBA, MSE, RN Assistant Professor University of Arkansas Little Rock School of Nursing Since the inception of nursing, the nursing workforce has been no stranger to periods of change and conflict. tion to prevent conflict. The American As- sociation of Colleges of Nursing’s (AACN) Essentials promotes intentional collab- oration of all stakeholders in the health- care community to strengthen outcomes. 2 The American Nurses Association’s (ANA) Code of Ethics upholds that “nurses are committed to fair treatment, transparen- cy, integrity-preserving compromise, and the best resolution of conflicts.” 3 But how is your personal communication style per- ceived by others? Of the four styles, assertive commu- nication is the healthiest style for com- munication. 4 This type of communicator constructively sets boundaries with direct communication, along with respect for dif- fering opinions. The assertive style reflects an understanding that differences may oc- cur between individuals and that respect is mutual on both sides. Leaders with this style are routinely in long-term manage- ment positions due to the ability to com- municate effectively with team members