HJAR Nov/Dec 2023

HOSPICE RATINGS It’s one of the most crucial questions peo- ple have when deciding which health plan to choose: If my doctor orders a test or treat- ment, will my insurer refuse to pay for it? After all, an insurance company that routinely rejects recommended care could damage both your health and your finances. The question becomes ever more pressing as many working Americans see their pre- miums rise as their benefits shrink. Yet, how often insurance companies say no is a closely held secret. There’s nowhere that a consumer or an employer can go to look up all insurers’ denial rates — let alone whether a particular company is likely to decline to pay for procedures or drugs that its plans appear to cover. The lack of transparency is especially galling because state and federal regulators have the power to fix it, but haven’t. ProPublica, in collaboration with The Capitol Forum, has been examining the hidden world of insurance denials. Aprevi- ous story detailed how one of the nation’s largest insurers flagged expensive claims for special scrutiny; a second story showed how a different top insurer used a computer program to bulk-deny claims for some com- mon procedures with little or no review. The findings revealed how little consum- ers know about the way their claims are reviewed — and denied — by the insurers they pay to cover their medical costs. When ProPublica set out to find informa- tion on insurers’ denial rates, we hit a con- founding series of roadblocks. In 2010, federal regulators were granted expansive authority through the Afford- able Care Act to require that insurers pro- vide information on their denials. This data could have meant a sea change in transpar- ency for consumers. But more than a decade later, the federal government has collected only a fraction of what it’s entitled to. And what information it has released, experts say, is so crude, inconsistent and confusing that it’s essentially meaningless. The national group for state insurance HowOften Do Health Insurers Say No to Patients? No One Knows. by Robin Fields, ProPublica Insurers’ denial rates — a critical measure of how reliably they pay for customers’ care — remain mostly secret to the public . Federal and state regulators have done little to change that. 28 NOV / DEC 2023 I  HEALTHCARE JOURNAL OF ARKANSAS